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Frequently Asked Questions

Services

What services do you offer at Legal Document Server?

Legal Document Server provides a comprehensive set of litigation support services, including:

  • E-Filing (California)
  • E-Service (Nationwide)
  • Physical Court Filing (Nationwide)
  • Courtesy Copy Delivery (Nationwide)
  • Process Serving (Nationwide)
  • Records Retrieval (Nationwide)
  • Skip Tracing (Nationwide)

We are also a court approved E-Service/Bulletin Board provider for attorneys involved in complex or multi-party cases. For more information , please visit our E-Service page. 

If you need further assistance with court-related matters, such as hearing dates or case information, please contact your local court. Thank you. 

To get started, please CREATE AN ACCOUNT.

Can you help me prepare my documents before filing?

No, we cannot prepare your documents for you as we are not licensed attorneys. If you need help with preparing your documents, please contact an attorney or a Legal Document Assistant.

Can you give me legal advice or help me with my case?

No, we are not licensed attorneys and cannot offer any legal advice or assistance with your case. Please contact an attorney or the court for assistance.

Where can I get more information about court procedures and court forms?

Please contact an attorney, a Legal Document Assistant, visit your court’s Self-Help Center, or visit the California Court’s website at:

Self Help: https://www.courts.ca.gov/selfhelp.htm

Forms: https://www.courts.ca.gov/forms.htm 

Pricing

What are your rates?

Please view our full list of services and rates here: https://legaldocumentserver.com/pricing/

How much does it cost to E-File?

E-filing costs $11.75 per order (This does not include court fees. We will advance court fees as necessary which will include a 4.75% fee for ACH and 6.75% fee for Credit Cards).

How are your prices for physical service structured?

Our prices for each service are based on the location you need us to go to (Urban/Suburban/Remote) and how quickly you need us to go to that location (Routine/Priority/Urgent/On-Demand). Please see our complete list of rates on our pricing and deadlines page: https://legaldocumentserver.com/pricing/ 

If my E-Filing gets rejected, do I have to pay the E-Filing fee again?

Yes, you must pay our E-Filing fee for each order you place. No exceptions.

Where can I get more information about court procedures and court forms?

You can view our list of services and rates here: https://legaldocumentserver.com/pricing/ 

Does my fee waiver cover your costs?

A fee waiver covers our costs for E-Filing ONLY. Fee waivers do not cover any services that require us to physically go out to file, deliver, retrieve or serve documents. Fee waivers do not cover our fees for Process Serving, Court Filing, Courtesy Copy Delivery, or Document Retrieval.

Are court fees included in your pricing?

No, court fees are not included in our pricing. Our price list is for our fees only, you would also have to pay any court fees charged by the court for your order. We will advance court fees as necessary which will include a 4.75% fee for ACH and 6.75% fee for Credit Cards).

If I add an additional address and/or an additional round of attempts to my process serving order, does it cost extra?

Yes, you would pay the regular process serving fee for each address and each round of attempts added to a process serving order.

Getting Started

How do I begin placing an order?

To get started, the first thing you must do is create an account here: https://legaldocumentserver.com/create-an-account/

How do I create an account?

  1. To sign up for an account, please go to: https://legaldocumentserver.com/create-an-account/
  • Step-by-step guide on creating an account

What information do you need from me when I sign up?

When you sign up for an account you will need to provide your name, address, phone number, email address, and payment information. Also, you will need to select whether you are an attorney or self-represented. If you are an attorney, you will also need to provide your state bar number.

Placing an order

How do I place an order?

Once you have signed up for an account, please sign into your account at  https://legaldocumentserver.legalconnect.com/Login and click “place order” on your dashboard. Then you will select what you would like to do (ex. E-filing or Process Serving) in the drop down and go through each tab to place your order. Please view the following tutorials:

What information will it ask me while placing an order?

For an e-filing or court filing order, you will need case information, such as what court you are filing in, case number, case participants, etc. For a Process Serving order you will need the name and address of the party you want served, plus the case information. Our system will ask for all the necessary information in order to process your order. If you are unsure, please contact us at (800) 6872-5003 Ext. 2.

How do I know if the court I am filing with allows E-Filing?

Please check your local court’s website in the county you are filing in to see if they allow E-Filing and to find out what types of cases/documents can be E-Filed. E-Filing is mandatory at some courts.

What is the difference between case initiation and subsequent filing?

Case initiation would be selected if it is a new case that has not yet been assigned a case number. Subsequent filing is for cases that are already open and for which a case number has already been assigned.

What does it mean when it asks me if I want a courtesy copy delivered?

A Courtesy Copy is an extra copy of your documents that is physically delivered directly to the courtroom. Courtesy copies may be necessary in Complex Civil Cases or in cases where the judge has ordered that a courtesy copy be delivered to the courtroom. Please contact your local court if you do not know if your case/filing requires a courtesy copy delivery.

If I am opening a new case, do I have to enter the case participants in the case participants tab?

Yes, when filing a new case, you would need to list all plaintiffs and defendants that are listed on your case documents in the case participants tab. If you are an attorney, you would also need to add yourself to the case participants tab.

How do I update/change information for a case participant?

To update or change information for a case participant, click the pencil next to their name in the case participant tab. You will be able to update the participants contact information, select if the participant is self-represented, and select if the participant has a fee waiver on file with the court.

How do I upload my documents?

When you are on the documents tab in your order, type the document title into the box and then select the closest option that pops up. Once you have selected the document title, you then select Browse and look for the document in your documents.

How do I make my documents text searchable?

Open your document in your Adobe/PDF program on your computer. Once your document is open, select “Tools” and then select “Scan & OCR”. Then select “Recognize Text…in this File” and click the blue “Recognize Text” button. Once it is finished making your document text searchable just click close and then click save.

What if I cannot find my document type when typing it into the search bar on the documents tab?

First, when typing the document type into the search box, enter just a main keyword from the document title (ex. Complaint or Response). Then look through the options that pop up for that key word and select the closest match. Also, you can choose the document with the statement “(name extension)” next to it and that will allow you to enter more information regarding your document title after you have uploaded your document.

Do I need to check “Authorize Legal Document Server to pay my court fees” in the fees tab?

Yes, checking this box allows the court to charge Legal Document Server for any court fees that are associated with the documents you are filing. If you do not check the box and there is a court fee associated with the document you are filing, the court will reject the filing.

What if I am unable to place an order myself, can you place the order on my behalf?

Yes, we do offer “Assisted Filings” for customers that cannot or do not wish to place their own order. The cost for Assisted Filings is $40.00. If you wish to do an Assisted Filing, please email your documents to su*****@*****************er.com. Please include in the email your account number and instructions on exactly what you need us to do with your documents (ex. You need the documents e-filed at LA Superior Court).

Cancelling an order

Can I cancel or make changes to my E-Filing order?

No, E-Filing orders cannot be cancelled or changed. Once you submit your E-Filing order, your documents are submitted directly to the court for processing and cannot be altered.

Can I cancel my Court Filing, Courtesy Copy Delivery, or Process Serving Order and not get charged?

You can only cancel one of these order types without being charged if the courier has not printed and filed/delivered/served the documents yet. Once the courier has made a trip to the court or to the place of service, you will get charged even if you attempt to cancel the order.

Billing and payments

How and when do I have to pay for my order?

All payments are processed with your ACH account or Credit Card on file upon completion of your order. A copy of your paid invoice will be sent to you once the payment has been successfully processed.

What forms of payment do you accept?

We accept ACH and Credit Cards. We also have weekly or monthly payment options for law firms based upon volume and agreed upon terms.

If service is unsuccessful on my process serving order, do I still have to pay?

Yes, you must pay for your process serving orders if the subject was unable to be served. You will also be provided with a Declaration of Due Diligence as your proof of attempted service.

If my E-Filing gets rejected by the court, do I still have to pay?

Yes, you still must pay the E-Filing fee if your order gets rejected by the court. However, the court will not charge you for any fee advances if they reject a document.

How do I update my payment information?

Sign into your account and click MY PROFILE located at the top right corner of the page. Then click the PAYMENT INFORMATION tab and edit. CLICK HERE for a step-by-step tutorial.

Account setting

How do I update my payment method in my account?

Sign into your account and click on MY PROFILE located at the top right of the page. Then click the PAYMENT INFORMATION tab and click edit. CLICK HERE for a step-by-step tutorial.

How do I reset my password if I forgot it?

Go to: https://legaldocumentserver.legalconnect.com/Login

Click on Forgot Password on the login page.

How do I update my email address?

Sign into your account and click on MY PROFILE located at the top right of the page. Then click the USER SETTINGS tab and edit.

How do I add users to my existing account?

Sign into your account and click on MY PROFILE located at the top right of the page, then click the USER SETTINGS tab. Then click on the CREATE NEW USER BUTTON below.

  • How to add user to an existing account tutorial 
Legal Document Server (LDS) is a full-service Litigation Support provider.
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